REFUND POLICY

Effective Date: March 30, 2026

1. Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help.

2. Return Eligibility

You have 7 days from the date you receive your order to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition you received it

• In its original packaging

• Accompanied by a receipt or proof of purchase

Items that are damaged due to misuse, or missing parts not caused by our error, may not be eligible for a full refund.

3. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, etc.)

• Intimate or sanitary goods

• Hazardous materials

• Gift cards

• Downloadable or digital products

• Sale or clearance items (unless defective)

4. How to Request a Return

To initiate a return, please contact us at [your email address] within 7 days of receiving your order. Include:

• Your order number

• The item(s) you wish to return

• The reason for the return

We will respond within 2 business days with return instructions.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days and credited to your original payment method.

• Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.

6. Late or Missing Refunds

If you haven't received your refund after 7 business days, please:

1. Check your bank account again

2. Contact your credit card company — processing times may vary

3. If you still have not received it, contact us at [your email address]

7. Exchanges

We only replace items that are defective or damaged. If you need an exchange for the same item, contact us at [your email address].

8. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

• Shipping costs are non-refundable.

• We recommend using a trackable shipping service for returns over a certain value, as we cannot guarantee receipt of returned items.

9. Contact Us

For any questions about our refund policy, please reach out:

📧 Email: [your email address] 🌐 Website: timestreet.online

At asphalt & ember, every piece is crafted with zero compromise—designed to endure and embody street-born spirit.